RTPS Bihar 2025-2026: Right to Public Service Act - Complete Guide

📋 Overview: Right to Public Service Act, Bihar (2025)

The Right to Public Service (RTPS) Act, Bihar was enacted to ensure timely delivery of government services to citizens. Implemented through the ServicePlus portal, this revolutionary system guarantees delivery of 65+ government certificates and services within specified time limits, failing which citizens can claim compensation.

As of 2025, the RTPS Bihar system has processed 5+ crore applications, with an average delivery time of just 3-7 days for most services. The portal has been enhanced with DigiLocker integration, AI-powered verification, and mobile app support.

📊 RTPS Bihar Quick Overview (2025-2026)

🔔 Major Updates & Features (2025-2026)

📋 65+ Services Available Under RTPS Bihar (2025)

📄 Most Popular Services (Top 10)

📝 Step-by-Step Online Application Process (2025)

Method 1: Apply via ServicePlus Portal (www.serviceonline.bihar.gov.in) ⭐

🔍 How to Check Application Status (2025)

Method 1: Online Status Check

Method 2: Via Mobile App

Method 3: SMS Status Check

Application Status Stages:

• ✅ Application Received - Application submitted successfully
• 🔄 Under Verification - Documents being verified by AI system
• 👨‍💼 Forwarded to Officer - Sent to designated officer for approval
• ✍️ Approved - Application approved, certificate generation in progress
• 📄 Certificate Generated - Certificate ready for download
• ✅ Delivered - Certificate pushed to DigiLocker/available for download
• ❌ Rejected - Application rejected (reason mentioned)

📥 How to Download Certificate (Multiple Methods)

Method 1: Download from Portal

1. Login to serviceonline.bihar.gov.in
2. Go to "My Applications"
3. Find approved application with "Download" button
4. Click "Download Certificate"
5. Certificate downloads as PDF (digitally signed)
6. Save and print as needed

Method 2: DigiLocker (Recommended)

1. Open DigiLocker app or visit www.digilocker.gov.in
2. Login with Aadhaar
3. Go to "Issued Documents"
4. Select "Bihar Government" → Department Name
5. Find your certificate (auto-pushed after approval)
6. Download or share digitally

Method 3: Via Mobile App

1. Open RTPS Bihar App
2. Navigate to "My Certificates"
3. Select certificate to download
4. Certificate saves to phone gallery/downloads

📎 Required Documents for Popular Certificates (2025)

1. Income Certificate

• ✅ Aadhaar Card (mandatory)
• ✅ Passport-size photograph
• ✅ Self-attested affidavit on ₹10 stamp paper
• ✅ Address proof (Voter ID/Driving License/Ration Card)
• ✅ Income proof documents:
  • Salary slips (for employed)
  • ITR / Form 16 (if applicable)
  • Agriculture land records (for farmers)
  • Self-declaration (for daily wage workers)

2. Caste Certificate

• ✅ Aadhaar Card
• ✅ Passport-size photograph
• ✅ Father's/Grandfather's caste certificate (if available)
• ✅ School leaving certificate showing caste
• ✅ Voter ID / Ration Card
• ✅ Self-declaration affidavit

3. Residential Certificate

• ✅ Aadhaar Card (with Bihar address)
• ✅ Passport-size photograph
• ✅ Proof of residence (minimum 3 years):
  • Electricity bill
  • Water bill
  • Rent agreement (notarized)
  • Ration card
  • Voter ID
• ✅ Self-declaration affidavit

4. Birth/Death Certificate

• ✅ Hospital discharge summary / birth report
• ✅ Parents' Aadhaar Cards
• ✅ Marriage certificate (for birth)
• ✅ Address proof
• ✅ Medical certificate (for death)

💰 Fee Structure & Payment Methods (2025)

Standard Fees:

Payment Methods Accepted:

🏪 Apply Through Common Service Center (CSC)

Citizens without internet access can apply through 9,000+ CSC centers across Bihar.

Process:

1. Visit nearest CSC center (find location: www.csc.gov.in)
2. Carry all required documents (originals + photocopies)
3. CSC operator will fill application form on your behalf
4. Pay application fee + CSC service charge (₹20-₹50)
5. Receive application receipt with tracking number
6. Track status via SMS or visit CSC for updates
7. Certificate delivery to CSC center for collection

💰 Compensation for Service Delay (RTPS Act Provision)

Under the RTPS Act, if your certificate is not delivered within the specified time limit, you are entitled to compensation.

Compensation Amount:

• 💸 ₹50 per day of delay after deadline
• 💸 Maximum ₹5,000 compensation cap
• 💸 Amount deducted from salary of responsible officer

How to Claim Compensation:

1. Wait until deadline passes (check service delivery time limit)
2. Login to RTPS portal
3. Go to "Lodge Grievance" section
4. Select "Compensation Claim"
5. Enter Application Number
6. Upload documents (if any)
7. Submit grievance
8. Appellate authority reviews within 7 days
9. If approved, compensation credited to bank account within 30 days

📱 RTPS Bihar Mobile App (2025)

App Features:

❓ Frequently Asked Questions (FAQ) - 2025 Edition

General Questions:

Technical Issues:

Certificate & Delivery:

📞 Contact Information & Support (2025)

🏢 Head Office:

📊 RTPS Bihar Statistics (2025)

✅ Key Benefits of RTPS Bihar System

💡 Important Tips for Successful Application

• ✅ Link Aadhaar with mobile before applying (mandatory for OTP verification)
• ✅ Use correct email ID - all communications sent via email
• ✅ Upload clear documents - scanned copies in PDF/JPG (max 2MB each)
• ✅ Double-check all details - application cannot be edited after submission
• ✅ Save application receipt - print or save PDF with tracking number
• ✅ Track status regularly - use SMS/app for real-time updates
• ✅ Enable DigiLocker - certificates auto-delivered to DigiLocker account
• ✅ Keep documents ready - originals + photocopies for verification if called
• ✅ Apply early - don't wait until urgent need
• ✅ Use CSC for help - if unsure, visit Common Service Center for assistance

🔗 Related Government Services